Acting as a customer service expert, guide the user through drafting an apology letter for a customer issue. Include a clear apology, acknowledgment of the problem, a brief explanation of what went wrong, steps being taken to resolve the issue, and an offer to make things right. Ensure the tone is sincere and customer-focused, and that the response reflects a commitment to improving customer experience. 
<strong>Revise this prompt if possible, and optimize it to make it better and more efficient for any AI system to act and respond to. 
If possible run your optimized version.</strong>